Stress Free IT with MassMSP
Mass MSP provides honest, responsive managed IT services to small and growing businesses across Massachusetts. No IT jargon. No hidden fees. Just results.
Why Mass MSP?
We Make IT Simple. That’s the Point.
At Mass MSP, we believe small businesses deserve the same IT reliability as big enterprises — without the complexity or inflated costs.
We’re local, transparent, and easy to work with. Whether you’re in Boston or anywhere in the Bay State, we keep your tech running so you can focus on what you do best.
Friendly, professional support
Clear pricing — no hidden fees
Local experts who understand your business
Managed Plans That Fit Your Business
Whether you're a small business looking for dependable IT coverage or a growing company with compliance needs, Mass MSP offers straightforward plans that scale with your needs.
Bronze
1 to 25 users
Business-hours help desk (8 AM – 6 PM)
24/7 system monitoring & antivirus
Operating system & software patching
Basic network & backup health checks
Monthly system health reports
Includes 5 monthly support requests
Gold
25 to 100 users
24/7 help desk & proactive monitoring
Advanced security & compliance reporting
System hardening & custom patching
Tailored support for healthcare, legal, and finance
Monthly system health & performance reports
Enhanced automation & alerting
Engineer
Infrastructure configurations
Network configuration (firewalls, Wi-Fi, switching)
Microsoft 365, Google Workspace, or AWS setup
Endpoint and workstation setup with antivirus & patching
Backup configuration and system hardening
Printer, file sharing, and office device setup
Cloud migrations and infrastructure standardization
Documentation and project hand-off
MassMSP Service Level Commitments
We know that downtime costs you money. Our support timelines are designed to keep your operations moving with minimal disruption.
Critical Issues like network outage or server failures. receive response within 2 business hours.
Non-Critical Issues like software glitches, minor performance issues. Receive a response within 8 business hours.
Issue Resolution
Best-effort resolution within 24–48 business hours.
On-Site Support
Available when needed at an additional hourly rate.
95%
Tickets Resolved Within SLA
Most issues are resolved within our promised response windows — keeping your business online and secure.
24/7
System Monitoring & Alerts
We monitor your systems day and night, catching issues before they impact operations.
100%
Customer Satisfaction
We measure success by your satisfaction — not just uptime. Our team is committed to clear communication, fast response times, and dependable service.
Let’s Talk About Your IT Goals
Whether you need a help with a setup or long-term IT support, Mass MSP is ready to help.